At the recent What’s Next with AWS event, Amazon Web Services CEO Matt Garman, along with Colleen Aubrey (SVP of Amazon Applied AI Solutions), Julia White (CMO of AWS), and leaders from OpenAI, revealed how they and their customers are fundamentally reshaping business operations using intelligent agents. The showcase featured two major product transformations: a powerful new workplace AI assistant called Amazon Quick, and a suite of Amazon Connect solutions that bring agentic AI to supply chains, hiring, customer experience, and healthcare. Below, we break down the key announcements.
Amazon Quick: A New AI Assistant for the Workplace
Amazon Quick is designed as a versatile AI companion that connects to your existing tools, learns your priorities, and takes actions on your behalf. It is now available with several exciting new capabilities.
Desktop App and Free/Plus Pricing Plans
The new Amazon Quick desktop app (Preview) allows users to stay connected to local files, calendars, and communications without needing a browser. This creates a personalized, seamless experience. Additionally, Free and Plus pricing plans have been introduced. Anyone can sign up within minutes using a personal email or existing accounts from Google, Apple, GitHub, or Amazon—no AWS account is required.
Generate Visual Assets on the Fly
Users can now create polished documents, presentations, infographics, and images directly within the Quick chat interface—no design skills or hours of formatting needed. This feature is available starting today.
Expanded Integrations
Quick is extending its native integrations to include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams. This makes it even easier to connect the assistant to the apps you already use.
Build Custom Apps with Natural Language
In preview, Amazon Quick enables users to create intelligent apps, dashboards, and web pages by simply describing what they want in natural language. These custom apps are deeply connected to your business data, unlocking new levels of productivity.
For more details, visit the official About Amazon News post.
Amazon Connect Evolves into AI-Powered Solutions
Amazon Connect is expanding from a single contact center product into a set of four agentic AI solutions designed to work within existing workflows: Amazon Connect Decisions, Talent, Customer, and Health.
Amazon Connect Decisions – Supply Chain Intelligence
This solution shifts supply chain teams from reactive crisis management to proactive planning. It combines 30 years of Amazon operational science with over 25 specialized supply chain tools. AI teammates learn from your business, adapt to changes, and continuously improve operations.
Amazon Connect Talent – AI-Driven Hiring
Now in preview, Amazon Connect Talent is built for talent acquisition leaders managing high-volume hiring. It delivers AI-led interviews, science-backed assessments, and consistent evaluation. This helps recruiters hire high-quality candidates faster while offering applicants a flexible interview experience that reduces human preconceptions.
Amazon Connect Customer – Enhanced Experiences
Formerly just Amazon Connect, this solution now offers intelligent, personalized customer experiences across voice, chat, and digital channels. New configuration capabilities allow organizations to set up conversational AI in weeks, not months, and customize experiences without technical expertise.
Amazon Connect Health – Healthcare Workflows
Amazon Connect Health (Preview) brings agentic AI to healthcare. It supports clinical decision-making, patient communication, and operational workflows, enabling providers to deliver more efficient and personalized care.
Looking Ahead: Agents Reshaping Business
The announcements from the What’s Next with AWS event highlight a clear trend: agentic AI is moving beyond simple chatbots into autonomous assistants that can analyze, decide, and act across diverse business functions. With Amazon Quick for individual productivity and Amazon Connect for enterprise operations, AWS is positioning itself at the forefront of this transformation. As these tools move from preview to general availability, organizations should start exploring how to integrate them into their existing ecosystems.