On April 28, AWS CEO Matt Garman, SVP of Amazon Applied AI Solutions Colleen Aubrey, CMO Julia White, and OpenAI leaders took the stage to showcase how customers are transforming business operations with AI agents. The event packed a slate of announcements spanning Amazon Quick, Amazon Connect, and a deeper partnership with OpenAI. Below is a roundup of the biggest news from the event.
Amazon Quick: A Desktop App and Smarter AI Assistant
Amazon Quick is an AI assistant for work that connects to your applications, learns what matters to you, and takes action on your behalf. This week, Quick introduced several major enhancements.
New Desktop App (Preview)
The new Amazon Quick desktop app (Preview) keeps you connected to your local files, calendar, and communications without needing to open a browser. You can sign up within minutes using your personal email address or existing Google, Apple, GitHub, or Amazon credentials—no AWS account required. This lowers the barrier for anyone to start using Quick for personal or professional tasks.
Visual Asset Generation
Quick can now generate polished documents, presentations, infographics, and images directly from the chat interface. This capability transforms how users create content, making it as simple as typing a request.
Expanded Integrations
Native integrations now include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams. This means Quick can access and act on data across your most-used productivity tools.
Build Custom Apps with Quick (Preview)
A new Build custom apps with Quick capability (Preview) lets you create intelligent applications, dashboards, and web pages using natural language. These apps connect to the rest of your business data, enabling custom solutions without traditional coding.
Amazon Connect Evolves into Four Agentic AI Solutions
Amazon Connect is expanding from a single product into a set of four agentic AI solutions designed to work within your existing workflows. Each solution targets a specific business domain.
Amazon Connect Decisions
Amazon Connect Decisions is a supply chain planning and intelligence solution that shifts teams from crisis management to proactive planning. It combines 30 years of Amazon operational science with more than 25 specialized supply chain tools, helping organizations anticipate disruptions and optimize logistics.
Amazon Connect Talent (Preview)
Amazon Connect Talent (Preview) is an agentic AI hiring solution that delivers AI-led interviews, science-backed assessments, and consistent evaluation. It targets talent acquisition leaders managing scaled hiring, offering a way to streamline and standardize recruitment processes.
Amazon Connect Customer
Amazon Connect Customer, previously known simply as Amazon Connect, delivers personalized customer experiences across voice, chat, and digital channels. New configuration capabilities enhance flexibility, allowing businesses to tailor interactions more precisely than ever.
Deeper Partnership with OpenAI
Alongside the product launches, AWS announced an expanded partnership with OpenAI. While details are still emerging, the collaboration aims to integrate OpenAI's advanced models deeper into AWS services, enabling customers to build more sophisticated agentic applications.
These announcements underscore AWS's commitment to making AI accessible and actionable. From the new Amazon Quick desktop app to the Amazon Connect suite, organizations now have more tools to automate tasks, improve decision-making, and enhance customer and employee experiences.